Return Policy

At Back to Basics Chiropractic we want to ensure all our customers are satisfied with their purchase.

To ensure your satisfaction we recommend that you read the following returns and refunds policy prior to making any purchases with us.

General Terms

All products sold by Back to Basics Chiropractic are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped via Australia Post and become the sole property of the purchaser upon delivery. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to Back to Basics Chiropractic within 24 hours. All packages will be shipped the following business day. Because of the nature of the Internet, online ordering your purchase from Back to Basics Chiropractic acknowledges that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

Change of Mind

Please select your items carefully as refunds are not normally provided due to change of mind, or making the wrong selection. Please carefully review your order in the shopping cart before making your payment.

Damaged Goods

If the products you receive have been damaged in transit please contact our head office as soon as possible. We will arrange a replacement to be sent out immediately or provide you with a refund. We will also provide you with instructions on returning the damaged goods to us, free of charge.


Under Australian Health Regulations we are unable to return pillows so please choose your pillow carefully. All products, unless otherwise stated, are covered by their respective manufacturer’s warranties. Within thirty (30) days, we will repair or replace, all product that are deemed defective. After 30 days, the manufacturer’s warranty process must be followed. Back to Basics Chiropractic reserves the right to determine whether or not a product is defective.

All returns require prior authorization and must be returned in the original packing with all materials, cables, accessories, and documentation, including manuals, warranties, and a copy of the original purchase invoice. To obtain authorisation please contact us.


Whereby a refund is accepted it will be processed within 24 hours of your request and a 20% restocking fee may be incurred. Please allow up to 7 days for the refund to appear on your bank statement. Please note that there will be no refund for shipping under any circumstances.

Limits and Exclusions

There are no expressed or implied warranties except as listed above. Back to Basics Chiropractic shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

Back-order Policy

If you order an out-of-stock product, we will email you when we expect that product to be available. You will be among the first to receive the item. No additional shipping and handling charges will be added when your order ships. Products on back-order will be shipped via Australia Post.

Free shipping on all orders over $100, excluding weights Use code 'freeshipping' at checkout